Case Studies

Case Study 1

Challenge:

A PE (Private Equity) backed National Plant and Fleet provider was undergoing a critical transformation with a need to optimise their IT functions while addressing a lack of accountability across various departments.

Working directly with the MD and leadership team;

• Identified issues with system usage, engaged with key suppliers and provided optimisation recommendations, stopped a system integration saving £345k and help restructure the IT department, helping with the recruitment for Head of IT
• Introduced full organisational accountability using RACI
• Helped the leadership team to develop a five-year strategic plan, developed a programme of works, and put governance in place to ensure traction, which laid the foundation to achieve the growth plan

Case Study 2:

Challenge:

A PE backed company had recently acquired 5 businesses and were struggling to manage costs and performance, and one region was struggling and not making profit.

Working closely with the CEO and Department Directors;

• Developed and implemented a business improvement plan that focused on people, costs and performance, Turning the worst-performing region from loss-making to an annualized EBITDA of 7.2%, with a profit improvement of £1.2m within six months.

• Introduced KPIs to drive cost reductions and increase productivity. Developed and coached the senior management team, enabling them to manage more effectively.
• Managed the Business Improvement Plan, delivering £5m in annualized cost savings, including a £1.1m reduction in fleet performance costs.
• Assisted with the development of a new Target Operating Model (T.O.M)
• Implemented an organisational change model, rewrote processes, and identified waste, leading to smoother operations and improved performance.

Case Study 3:

Challenge:

A National Commercial Fleet leasing and hire company needed to undergo several transformational changes, including restructuring operations, transitioning service providers, and improving rental operations.

Our Impact

• Drove the change initiative for their Used Vehicle operation, using Lean principles – reducing the lead time by 40%
• COVID arrived while there and developed and executed the company’s COVID response plan, transitioning 104 non-essential office staff to remote work within four weeks, whilst ensuring business continuity
• Helped the company with the closure of 14 operating sites, affecting 600 staff, and achieved a 7% reduction in operating costs, £36m annually.
• Transformed their rental operation by conducting operational analysis, recommended the transition to a new operating model, reduced headcount by 35% and saving £3m annually.

Case Study 4:

Challenge:

A small specialist public toilet provider was facing inefficiencies in their operating model, leading to higher installation costs for their projects.

• Conducted a thorough analysis of the UK operations, identified inefficiencies, and proposed a new operating structure that reduced installation costs by 40%.
• Took ownership of three ongoing projects, ensuring Health & Safety, budget adherence, and risk management were maintained.
• Travelled to Sweden topresent a new operating model in the UK, which was accepted and implemented

Case study 5:

Challenge:

A national fleet maintenance business had multiple challenges with their depot performance

Our impact

• Conducted business analysis across their locations
• Identified issues and generated new operating procedures
• Implemented Standard Operating Procedures (SOP’s) across all locations
• Developed and delivered 2-day training courses for 1^st and 2^nd line managers
• Improved performance by 28%, enabling improved customer satisfaction and adding £2 to the EBITDA after 12-months

Case Study 6:

Challenge:

A Global Advertising agency was installing advertising units on the London Underground and was struggling to meet delivery times

Our Impact

• Managed the third-party contractors to drive performance, increasing productivity by 200% through process improvement and governance
• Reduced document approval timelines from multiple submissions to single submission acceptance through collaborative working with TFL
• Saved £4m over 2-years through accelerated delivery plan and streamlining the programme office

Case Study 7:

Challenge:

A small, independent office fitout business was struggling to grow

• Identified the need for a more professional website, with SEO optimisation
• Delivered revenue growth of additional £800k within 12-months through reaching new markets

Case Study 8:

Challenge:

A National telecoms and media provider was struggling to achieve installation and service targets in London

• Analysed the current business model and identified root cause failures
• Implemented new processes and operating model
• Improved success rates from 82% to 96% within 5-months with continuous improvement focus
• Rolled this out throughout the business