Case Studies

Case Study 1: Transforming IT & Organisational Accountability in a PE-Backed Plant & Fleet Provider

Challenge:

A Private Equity-backed National Plant & Fleet provider was undergoing a critical transformation. The business needed to optimise IT functions, address a lack of accountability across departments, and ensure the organisation was structured for long-term growth.

Our Approach and Solutions:

• IT Optimisation & Cost Saving
• Conducted an in-depth IT system review, identifying inefficiencies and engaging with key suppliers.
• Stopped an unnecessary system integration, saving the business £345K.
• Restructured the IT department, supporting the recruitment of a new Head of IT to drive long-term efficiency.
• Organisational Accountability & Governance
• Implemented full organisational accountability by introducing the RACI model, ensuring clear ownership of responsibilities.
• Established governance frameworks to improve leadership alignment and operational control.
• Strategic Growth Planning
• Worked directly with the MD and leadership team to develop a five-year strategic plan.
• Designed a structured programme of works to support business objectives and future scalability.
• Implemented governance mechanisms to track progress, ensure traction, and lay the foundation for growth.
• Results & Impact:
• £345K in cost savings by halting an inefficient system integration.
• Clear leadership accountability through RACI implementation.
• Established a structured five-year growth plan to align operations with strategic objectives.

Case Study 2: Post-M&A Integration & Performance Turnaround in a PE-Backed Business

Challenge:

A Private Equity-backed company had recently acquired five businesses, but was struggling to manage costs and performance across the group. One underperforming region was operating at a loss, impacting overall profitability and stability.

Our Approach & Solutions:

• Business Improvement & Financial Turnaround
• Developed and implemented a business improvement plan focused on people, cost control, and performance optimisation.
• Turned the worst-performing region from loss-making to an annualised EBITDA of 7.2%, achieving a profit improvement of £1.2M within six months.
• Cost Optimisation & Performance Enhancement
• Designed and implemented Key Performance Indicators (KPIs) to reduce costs, improve productivity, and enhance financial control.
• Managed the Business Improvement Plan, delivering £5M in annualised cost savings, including a £1.1M reduction in fleet performance costs.
• Organisational Design & Operating Model Transformation
• Assisted in the development of a new Target Operating Model (TOM) to improve efficiency and accountability.
• Implemented an organisational change model, redesigning processes, eliminating waste, and creating smoother, high-performing operations.
• Provided leadership coaching to the senior management team, equipping them with the skills to manage effectively and sustain improvements.
• Results & Impact:
• £5M in annualised cost savings, including £1.1M in fleet cost reductions.
• Transformed a struggling region into a profitable operation, achieving £1.2M profit improvement and 7.2% EBITDA growth within six months.

• Developed a new Target Operating Model, improving efficiency and creating long-term scalability.

Case Study 3: Transformational Change in a National Commercial Fleet Leasing & Hire Company

Challenge:

A National Commercial Fleet leasing and hire company required major transformational changes, including operational restructuring, service provider transitions, and rental operation optimisation. The business needed to improve efficiency, cost control, and service delivery while managing large-scale workforce and structural changes.

Our Approach & Solutions:

• Operational Transformation & Lean Efficiency
• Led a change initiative for the Used Vehicle operation, applying Lean principles to streamline processes and reduce lead time by 40%.
• Workforce & Cost Reduction Strategy
• Managed the closure of 14 operating sites, impacting 600 employees, while implementing a structured transition plan.
• Achieved a 7% reduction in operating costs, delivering £36M in annual savings.
• Rental Operation Transformation
• Conducted an in-depth operational analysis and recommended a new operating model for rental services.
• Led a 35% headcount reduction, resulting in £3M annual cost savings, while improving overall efficiency and service levels.
• Results & Impact:
• 40% reduction in lead time for Used Vehicle operations through Lean efficiency improvements.
• £36M in annual cost savings, including a 7% reduction in operating expenses.
• Seamless transition of 104 employees to remote work during COVID-19, ensuring business continuity.
• £3M annual savings in rental operations by optimising processes and realigning workforce needs.

Case Study 4: Operating Model Optimisation for a Specialist Public Toilet Provider

Challenge:

A specialist public toilet provider was struggling with operational inefficiencies, leading to higher installation costs and project delays. The company needed a structured approach to cost reduction and process optimisation to improve profitability and scalability.

Our Approach & Solutions:

• Operating Model Transformation & Cost Reduction
• Conducted a comprehensive analysis of UK operations, identifying inefficiencies and restructuring processes.
• Stakeholder Engagement & Implementation
• Presented the new UK operating model to leadership in Sweden, securing approval for full implementation.
• Successfully transitioned the business to the optimised model, improving efficiency and long-term cost management.
• Results & Impact:
• 40% reduction in installation costs through operating model improvements.
• Successful execution of three ongoing projects, ensuring compliance and risk mitigation.
• Strategic operating model implementation across the UK, aligning with business growth objectives.

Case study 5: Performance Optimisation for a National Fleet Maintenance Business

Challenge:

A national fleet maintenance business was facing operational inefficiencies across multiple depots, leading to inconsistent performance, reduced customer satisfaction, and financial underperformance.

Our Approach & Solutions:

• Business Analysis & Process Improvement
• Conducted a comprehensive performance analysis across all depot locations to identify key challenges.
• Designed and implemented new operating procedures to address inefficiencies and standardise best practices.
• Standardisation & Workforce Development
• Introduced and implemented Standard Operating Procedures (SOPs) across all locations, ensuring consistency and efficiency.
• Developed and delivered a structured 2-day training programme for 1st and 2nd line managers, equipping them with the skills to manage operations effectively and sustain improvements.
• Performance Uplift & Financial Impact
• Delivered a 28% improvement in depot performance, leading to enhanced service delivery and higher customer satisfaction.
• The operational enhancements contributed to a £2M increase in EBITDA within 12 months, demonstrating long-term financial value.
• Results & Impact:
• 28% depot performance improvement, leading to better customer service.
• Successful rollout of SOPs across all locations, ensuring operational consistency.
• £2M EBITDA uplift within 12 months through structured process improvements and leadership training.

Case Study 6: Accelerating Project Delivery for a Global Advertising Agency

Challenge:

A global advertising agency was facing significant delays in installing advertising units across the London Underground. The business needed to improve delivery timelines, optimise contractor performance, and enhance project governance to meet commitments efficiently.

Our Approach & Solutions:

• Contractor Performance & Productivity Optimisation
• Took ownership of third-party contractor management, implementing performance tracking and process improvements.
• Increased productivity by 200% through enhanced governance, workflow streamlining, and clear accountability measures.
• Regulatory & Approval Process Acceleration
• Engaged directly with Transport for London (TfL), fostering collaborative working relationships to expedite document approvals.
• Reduced approval timelines from multiple submission cycles to single submission acceptance, eliminating delays.
• Cost Savings & Programme Acceleration
• Developed and executed an accelerated delivery plan, enabling faster project completion and resource efficiency.
• Streamlined the programme office, optimising workflows and cutting unnecessary overhead costs.
• Achieved £4M in cost savings over two years, demonstrating measurable financial impact.
• Results & Impact:
• 200% productivity increase in contractor performance through process improvements.
• Faster project approvals by optimising collaboration with TfL.
• £4M cost savings over two years through efficiency-driven project execution.

Case Study 7: Driving Growth for an Independent Office Fit-Out Business

Challenge:

A small, independent office fit-out business was struggling to expand its market reach and drive revenue growth due to limited online visibility and brand positioning.

Our Approach & Solutions:

• Digital Presence & SEO Strategy
• Identified the need for a more professional, high-performing website to establish credibility and attract new clients.
• Implemented SEO optimisation strategies, ensuring the business ranked higher in search engine results and reached a wider audience.
• Revenue Growth & Market Expansion
• Enabled the business to tap into new markets through enhanced digital marketing and lead generation strategies.
• Delivered an additional £800K in revenue growth within 12 months, driving sustainable business expansion.
• Results & Impact:
• Professional website & SEO strategy improved brand credibility and online visibility.
• Expanded market reach, attracting new clients and project opportunities.
• £800K additional revenue generated within 12 months, accelerating business growth.

Case Study 8: Performance Optimisation for a National Telecoms & Media Provider

Challenge:

A National Telecoms & Media provider was failing to meet installation and service targets in London, leading to customer dissatisfaction, operational inefficiencies, and missed performance benchmarks.

Our Approach & Solutions:

• Business Model Analysis & Root Cause Identification
• Conducted an in-depth business model analysis, identifying root cause failures affecting installation and service delivery.
• Process & Operating Model Transformation
• Designed and implemented new processes and an improved operating model, streamlining workflows and reducing inefficiencies.
• Introduced a continuous improvement framework to ensure long-term sustainability.
• Performance Enhancement & Business-Wide Rollout
• Increased installation and service success rates from 82% to 96% within five months, significantly enhancing customer satisfaction.
• Successfully scaled and rolled out the improved processes across the business, ensuring consistent performance improvements nationwide.
• Results & Impact:
• 82% to 96% success rate improvement in just five months.
• New operating model & processes optimised efficiency, leading to higher service delivery rates.
• Business-wide implementation, ensuring sustainable improvements across all regions.